Saturnn LGD
Replacement, Exchange & Cancellation Policy
Everything you need to know about replacements, exchanges and order cancellations.
Our Commitment
Clarity when you need it most.
At Saturnn LGD, your satisfaction is our priority. We strive to ensure that every piece of jewellery you receive meets our quality standards. To support this, we offer a transparent replacement and exchange policy for eligible purchases made through our official website.
The Essentials
Policy at a glance
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Replacement & Exchange
Available for eligible purchases made directly through Saturnn LGD.
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Eligibility
Products must meet the condition, packaging and documentation requirements.
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Return Shipping
Eligible returned products must be self-shipped to Saturnn LGD in Mumbai.
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Cancellation
Orders can be cancelled only before dispatch.
Exchange Value
Replacement & Exchange Value
In the event of an approved exchange, the value will be calculated as follows:
- Gold
- 100%of the gold value at the prevailing gold rate on the day of exchange
- Diamond
- 100%of the invoice value
- Making Charges
- Not applicable
- GST & Taxes
- Applicable
Eligibility
Who Is Eligible?
Replacement or exchange is applicable only for products purchased directly from www.saturnnlgd.com.
The jewellery must:
Be unused, unworn, and in the same condition as received
Include original packaging, tags, invoice, certificates, and accessories
Be accompanied by a complete unboxing video, recorded at the time of delivery, in case of missing, damaged, or incorrect items
Exclusions
Products Not Eligible
The following products are not eligible for replacement or exchange:
Customised or personalised jewellery, including engraved products
Products made to order or special-order items
Products purchased during special offers or promotional sales
Products showing signs of damage, wear, or washing
Products returned without original packaging, tags, invoice, or certificates
Products with missing, altered, or unreadable serial numbers
The Process
How the Process Works
Every replacement and exchange request is reviewed by Saturnn LGD.
- RequestCustomer contacts Saturnn LGD regarding the replacement or exchange.
- ReturnThe eligible product is securely returned according to the policy requirements.
- InspectionSaturnn LGD conducts a visual recording and quality inspection after receiving the product.
- ApprovalOnce the product is verified to be free from defects or discrepancies, the replacement or exchange is approved.
Shipping & Handling
Returning Your Jewellery
Returned products must be self-shipped to the Saturnn LGD office in Mumbai.
- Return Shipping
- Customer bears the return shipping cost.
- Packaging
- Products must be securely packed and bubble-wrapped to avoid transit damage.
- Tracking
- Courier tracking details must be shared via email at:
support@saturnnlgd.com
Charges
Charges You Should Know
Certificate Replacement / Mismatch
₹1,500
Per certificateIf a certificate is missing or mismatched, a charge of ₹1,500 per certificate applies.
Courier Charges
All courier charges to and fro are borne by the customer.
Shipping Charges
Shipping charges are applicable on every replacement and exchange.
Cancellation
When Can You Cancel Your Order?
Order cancellations are allowed only before the order is shipped.
- Order Placed
- Before Dispatch Cancellation possible
- Dispatched / Out for Delivery Cancellation not possible
Once an order has been dispatched or is out for delivery, it cannot be cancelled.
If a customer refuses to accept delivery after dispatch, Saturnn LGD will not be liable for any refund, replacement, or exchange.
Administration
Policy Administration
Saturnn LGD reserves the right to approve or reject any replacement, exchange, or cancellation request at its sole discretion.
The company also reserves the right to modify or update this policy at any time without prior notice. Customers are advised to review this policy periodically.
We're Here to Help
Need Help With an Order?
If you have questions about a replacement, exchange or cancellation, our team is here to help.