FAQ
Frequently Asked Questions
We are here to address any queries you may have regarding our products.
General Queries
Lab-grown diamonds are real diamonds created in controlled laboratory environments using advanced technology that replicates natural diamond formation. They are physically, chemically, and optically identical to mined diamonds.
Yes. All Saturnn LGD diamonds above 1 carat are IGI certified, and every finished jewellery piece is SGL certified. All gold used is BIS hallmarked.
Absolutely. Our jewellery is crafted using high-quality materials and designed for durability, comfort, and everyday elegance.
Product Queries
Our jewellery is crafted using premium 925 sterling silver, gold vermeil, and 9K, 14K or 18K BIS hallmarked gold, set with certified lab-grown diamonds.
Each product page includes sizing guidance to help you select the right fit. If you need additional assistance, our support team is happy to help before you place your order.
We strive to display our products as accurately as possible. However, minor variations in colour or finish may occur due to lighting, photography, or screen settings.
Order Confirmation Queries
Simply browse our collections, select your preferred product, add it to your cart, and complete the checkout process using one of our secure payment methods.
Order modifications are possible only before the order is dispatched. Please contact our support team immediately for assistance.
Once your order is placed successfully, you will receive an order confirmation email or message with your order details.
Shipping Queries
Yes. Saturnn LGD offers free shipping across India on all orders placed through our official website.
Orders are usually delivered within 5 to 10 business days after dispatch, depending on your location. Delivery timelines may vary due to external factors.
Once your order is shipped, you will receive tracking details via email or message, allowing you to monitor the delivery status.
Buyback Policy
Yes. We offer a buyback facility for jewellery purchased directly from our website, subject to eligibility and inspection.
Within 12 months of purchase, the buyback value is 60 percent of the original purchase price. Buyback is not applicable after 12 months.
No. Customised or personalised jewellery, altered products, and items purchased during promotional sales are not eligible for buyback.
Replacement, Exchange, and Cancellation
We offer a 7-day replacement or exchange window from the date of delivery for eligible products.
Orders can be cancelled only before they are dispatched. Once shipped, orders cannot be cancelled.
No. Customised or personalised jewellery, including engraved items, are not eligible for replacement, exchange, or cancellation.
Any Other Questions?
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CONTACT INFORMATION
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